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Frequently Asked Questions (FAQ)

Harrison Cameras frequently asked questions

Get the answer to your question here   -   Find out more about our Services at Harrison Cameras

Find out more about our Used and New department as well as our range of photography services such as printing and camera sensor cleaning.

Scroll down or click the links below to jump to the section you're looking for.

Can't find the answer to your question? Get in Touch and we'll be more than happy to help you.

Used Items     -    New Items    -    Sell & Part Exchange    -    Repairs


 Printing & Processing    -    Camera Sensor Cleaning    -    Events & Courses    -    Recycling


Harrison Cameras Staff

Where is the Harrison Cameras store and when is it open?

The store is open Monday - Saturday, 10AM until 6PM. (Times may be different for bank holidays.)

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Can I purchase online and get the item delivered?

Of course! We boast a wide range of photographic products which can all be delivered to your door.

Even better, the delivery will be free of charge if the product is £50 or over. We also offer next day delivery for £5.95.

Who will deliver my item?

We use Evri for standard delivery and DPD for next day delivery. We don't want you to worry, so if there are any issues with delivery then we will investigate on your behalf.



Used Items

Are all used products in full working order?

Yes. We've been dealing with camera equipment for decades. All of our used items are checked by our experts and are in full working order.

Do the used products come with a warranty?

Yes. All of our used products come with a 12-month warranty.

Can I return a used item if I change my mind?

Certainly. You can return one of our used products within 14 days.

Can I get a used item delivered to me?

Yes. We can deliver the product to your front door. Even better, the delivery will be free if the used item is £50 or above.

How do I know the condition of a used product?

We photograph every used item individually, so you can see the condition for yourself in the image.

Additionally, we list the cosmetic condition of each item from Mint Condition to Fairly Well Used Condition. Click to learn more about our Used Classification.

Check out all of our USED items!



New Items

What payment options are available?

You can choose to pay for your order in either GBP £ or EUROS €.

We accept the follow cards: Visa, Visa Debit, MasterCard, MasterCard Debit, American Express, Visa Delta, Visa Electron, Maestro and Solo. We also accept PayPal and Bank Transfers.

You can purchase over the phone or online. Click to learn more about our Payment Options.

Can I return a new item that I have purchased?

You can return an item you have purchased within 14 days. The item must return in the same condition as it was bought.

Do the new items come with a warranty?

This depends on the item and its manufacturer. 

The item will usually have a manufacturer's warranty and we will deal with any issues for you with the manufacturer. 

Is the delivery free?

If the product is £50 or above then the delivery will be free on a standard 2-4 working day service with Evri. We also offer next day delivery with DPD for £5.95.

Is Harrison Cameras an official dealer with the major camera & lens brands?  

We're proud to be partnered with the majority of the major camera and lens manufacturers, including Canon, Nikon, Sony, Fujifilm and many more.

Is Finance available?

Unfortunately finance is not available at this time. We are hoping to have it back running sometime in the future.

I've seen a product cheaper on a different site. Can you match the price?

We aim to always be competitively priced for all of our products.

If you've seen an item for cheaper elsewhere then we would encourage you to Get in Touch with us to see what we can do for you.



Sell & Part Exchange

Can I sell my camera equipment with Harrison Cameras?

Certainly! We will buy it at competitive prices. Our sell  and part-exchange camera scheme is available to everyone within Europe and you can choose to be paid in either GBP or Euros.

How can I send my equipment to you?

If you're local to the Sheffield store then pop in to get an instant quote.

If not, simply fill in form and we will aim to give a quote within an hour. If you accept and live in the UK, we will collect your item(s) free of charge.

Do I get a better price if I part exchange rather than for cash?

No. Whether you are selling for cash or part exchanging for another product, the value will be the same.

You can find more info about selling on our dedicated Sell Camera Equipment page.




I need a repair, what can I do?

Even if you have the very best camera available, things can go wrong and if your camera develops a fault, we can help. A faulty camera can be checked over in store by our expert team of staff and if a basic fault is found, then often it can be rectified on the spot.

If a camera error code appears on the screen, then we can assess the problem and either get in touch with the manufacturer or send the equipment to an independent repairer for a repair estimate

How can I organise a repair?

Call into our Sheffield Store or Get in Touch for a collection.

Find out which items we can repair on our dedicated Repairs page.



Photo Printing & Film Processing

Can I print my photos with Harrison Cameras?

Yes. Pop into our store and one of our photo experts will assist with the printing. We offer same day printing and we will print while you browse our fantastic range of photographic equipment.

Can I process my film with Harrison Cameras?

Yes. We process a range of film formats.

How much is printing and processing?

Check out our Printing page for more info and prices.

Can I print a poster?

Yes. We can print various sizes and even custom sizes/enlargements. We also offer canvas printing. Find out more on our Printing page.

I want my dog's face on every mug & cushion. Can you help?

We don't blame you. We offer personalised cushions, mugs, water bottles, photo slates, thermal mugs, photo trays and more.

Can I restore my old photos?

We charge £5 for minor restoration such as: Colour Correction, Scratch Removal, Easily Repairable Tear etc. We charge £20 for major restoration such as: Complex Repairs, Editing Subject in/out etc.

I'm not local to Sheffield, can I post my film?

If you are not local to our store you can still take advantage of our film services. You can send us your 120 or 35mm film for processing and we will pop it back in the post to you. Please download our Develop & Print Mail-Order form to send with your film.



Camera Sensor Cleaning

How much is camera sensor cleaning?

For DSLR & Mirrorless cameras and you drop it off at our store, the price is £39.99 for a 3-5 working day turnaround.

If you cannot drop it off and therefore need a collection and then delivery back to you, this is a cost of £49.99.

What about my Medium Format Camera?

We can clean the sensor. We charge £59.99 if you drop it off yourself or £69.99 if you need a collection and delivery. The turnaround for this is 2-3 days.

How can I book a sensor cleaning?

Head over to our dedicated Camera Sensor Cleaning page where you can book a cleaning. Or simply pop into the store if you're local!



Photography Events & Courses

What events/courses are available with Harrison Cameras?

We host regular photography events which include demo days and talks with industry experts. We always welcome avid photographers, regardless of ability levels.

How can I find out about upcoming events?

Keep your eyes on our Photography Events & Courses page for info and to book your place on upcoming events.




Can I recycle my old electronics with Harrison Cameras?

Yes! We comply with the Waste Electrical and Electronic Equipment (WEEE) Regulations. We will recycle your old equipment free of charge.

How can I send my equipment for recycling?

You can pop into our Sheffield store to give us your equipment. If this is not possible, then you can Contact Us to organise a collection or to send it by post.