Mail Order Hotline 08000 4848 54 / 0114 285 9854


Mail Order Hotline 08000 4848 54 / 0114 285 9854


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Returning Your Order

Christmas Returns Policy

Any purchases made from the 1st December 2017 can be returned up until the 5th January 2018 for a replacement providing the item is unopened and in brand new condition. If you are still in the 14 days and want to return your order, our normal returns policy still applies (see below).

We are confident you will be more than happy with your order. However, if you would like to return your item please follow the simple steps below.

Returning Non-Faulty Items

After you have had a chance to examine your purchase, if you are not happy with it, for whatever reason, then you have the right to return it, in its original condition, within 14 days for a refund or replacement. If you would like to return a product, then please follow the instructions below:

  • Re-pack the item as it was sent to you, ensuring your details are inside either by returning the sales receipt, or writing a covering letter giving the details of the sale.
    • Include the following details: Reason for return and action required (Refund or Replacement Product)
  • Take the package to a post office and send it to: Ron Harrison Ltd, PO Box 709, Chesterfield, S40 9JR.
    • When you are returning an unwanted item we ask you cover the return postage.
  • If the package weighs more than 5kg, it may be cheaper for us to arrange DPD to collect from your address. There is a £7.50 charge for DPD to collect and this would be deducted from your refund. Please contact us if you would like to arrange a DPD collection.

Once we have received the package, and you have requested a refund, we will refund the product value back to your original payment method. Refunds are normally processed the same day and take about 2 days to show on your statement.

Faulty Items

If an item from your order is faulty, then please contact us.