Our store is currently closed until further notice. Please note the following advice below highlighting new and existing repairs you may have with us
Accepting - We are currently not accepting repairs at this time.
Estimates/In progress - We are in direct contact with our service centres, the current information is that repairs are proceeding as normal. We will be in contact with customers as we receive estimates and service updates.
Collection - If you have an item that has been returned from repair that you need to collect, contact us on firstname.lastname@example.org with your name and service job number and we will make arrangements for you to pay any balance online and post the item back to you. Alternatively you are welcome to wait until the shop re-opens and we will keep your equipment safe with us until then.
Even if you have the very best camera available, things can go wrong and if your camera develops a fault, we can help. A faulty camera can be checked over in store by our expert team of staff and if a basic fault is found, then often it can be rectified on the spot. If a camera error code appears on the screen, then we can assess the problem and either get in touch with the manufacturer or send the equipment to an independent repairer for a repair estimate, taking out the ‘How much will my repair cost’ question. A Faulty shutter and light leaks on analogue cameras can generally be sorted quickly in store, but more comprehensive repairs are generally sent away. We keep you informed at every stage of the repair and generally have a repair turnaround of four weeks.
As a camera repair shop, we can also take a look at a broken camera lens. Sometimes repairs on the premises are possible; otherwise we have a wide range of high quality lens repairers who will repair the lens up to manufacturer’s specifications. We also have excellent relations with the major lens manufacturers and often send more complicated repairs to them. Turnaround time for a lens repair is approximately three weeks.
Carrying binoculars is a risk, as they can easily get knocked or dropped which means they can get out of alignment. Out of alignment binoculars are next to useless, as they give a double vision effect and become unusable. We return the faulty binoculars to the manufacturer, who can usually repair them so they are as new. Lost eyecups and missing screws are a nuisance, but can be replaced cheaply to give the binoculars a new lease of life.
In-House Cleaning & Minor Repairs
We try our very best to offer everything our customer needs, which is why we have started doing a few in house minor repairs. We can offer Broken Filter Removal and Canon EOS Sticking Pop-Up Flash Repair, these services are just £20 each. We also offer camera sensor cleaning from just £29.99 for a 2-3 day turnaround, you can book in your camera for a sensor clean here.